Responsible Gaming
Gaming Should Be Entertainment
At Level Up Casino, we're committed to promoting responsible gaming practices. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and set strict limits before you start playing.
Age Verification
All users must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher. If you are under the legal gambling age in Australia, you are prohibited from gambling online. We take age verification seriously and reserve the right to request identification at any time.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in your own behavior?
- Chasing losses by gambling more to win back money you've lost
- Gambling with increasing amounts of money to get the same excitement
- Hiding your gambling activity from family, friends, or partners
- Neglecting work, study, or family responsibilities due to gambling
- Experiencing mood swings or irritability when unable to gamble
- Using gambling to escape stress, anxiety, depression, or other problems
- Borrowing money to fund gambling activities
- Failed attempts to reduce or stop gambling
- Lying about the amount of time or money spent gambling
- Feeling that gambling is your only way to feel better or have fun
If you recognize any of these signs, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose before stopping play
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break from gambling
- Time-Out: Take a mandatory break from gaming for a period you choose
- Account Closure: Close your account entirely if you decide gambling is no longer for you
To access these tools, contact our customer support team or visit your account settings.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free online counseling and support services for problem gambling in Australia
United Kingdom
- GamCare
Website: www.gamcare.org.uk
Free confidential support and counseling for problem gamblers - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Evidence-based resources and support for problem gambling
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
Support and resources for problem gambling in the US
If You Need Help, Reach Out Today
Problem gambling is a serious issue, but recovery is possible. If you're experiencing difficulties with your gambling, please don't hesitate to contact one of the support organizations listed above. They provide confidential, non-judgmental assistance and can help you regain control.
You are not alone, and help is available.
This responsible gaming information is provided for educational purposes and is not a substitute for professional help. If you're struggling with gambling, please reach out to the support organizations above or seek professional counseling.